Struggling to pay energy bills?
West Suffolk Council are offering a FREE Energy Advice Survey to homeowners, private renters and landlords.
Retrofitting is when a measure is installed to an existing building that will help improve its energy efficiency. It can help tackle climate change by reducing carbon emissions and fuel poverty by lessening the use of heating systems.
This survey is for homeowners, private renters and landlords. You do not need to be earning a specified salary for this survey.
A follow up letter or email will be sent within five working days after the completed survey with the list of:
- Energy efficient measures recommended to you
- The energy grants and schemes you may be eligible for
- Any further assistance that you have been signposted to
- Behaviour changes that could improve your energy efficiency
- The Healthy Homes Advisor’s contact details.
The Energy Advice Survey will help you:
- Gain knowledge on your energy efficiency and where potential heat loss is occurring.
- Talk through which energy efficiency measures are right for your home.
- Discuss energy grants and schemes that you could be eligible for.
- Change behaviour to help improve energy efficiency and reduce heat loss.
- Be referred to other organisations for further help if needed.

West Suffolk Council's Healthy Homes Advisor at West Suffolk Council, Jessica Warn, will be conducting the survey.
Jessica specialises in domestic home energy and has completed her Energy Awareness and Retrofit training. Her role is to help residents find ways of improving their home energy efficiency and reduce carbon emissions.
This survey will only be conducted by a staff member at West Suffolk Council. With your consent, West Suffolk Council may pass your information to other organisations for further assistance.
If you are interested in booking a FREE Energy Advice Survey, contact:
environment@westsuffolk.gov.uk
01284 757 400
Please give your name, address and state that you are interested in the Energy Advice Survey.
Your information will be passed onto the Healthy Homes Advisor who will contact you to discuss a date and time for your survey.












