Accessibility statement for Haverhill Town Council website
This website is run by Haverhill Town Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 200% without the text spilling off the screen
- Navigate the website using just a keyboard
- Navigate the website using speech recognition software
- Listen to the website using a screen reader
- The text and pictures will reflow when you change the size of the browser window
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Most older PDF documents are not fully accessible to screen reader software.
- Live video streams do not have captions.
What to do if you can't access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email: Office@haverhill-tc.gov.uk
- Call: 01440 712858
We’ll consider your request and get back to you in 14 days.
If you cannot view the map on our ‘contact us’ page, call or email us using the contact details above for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email: Office@haverhill-tc.gov.uk.
Please include:
- ‘Website accessibility’ in the subject line
- the web address (URL) of the page with the issue
- details of the issue.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us by phone or visiting us in person
Appointments can be made to visit Haverhill Town Council. Find out how to contact us.
Technical information about this website's accessibility
Haverhill Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non accessible content
Content that’s not within the scope of the accessibility regulations
The content listed below is non-accessible for the following reasons.
PDFs and other documents
Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.